Service Center Locations
308 Claude Road
Grand Island, NE 68803-4943
106 West Main Street, Box 28
Sulphur Springs, IN 47388
When shipping product to a Service Center:
Product needing repair that is not under warranty may be shipped to a KZValve Service Center. Contact the Service Center in advance of shipping for instructions. If the product has been used, the Service Center may need a MSDS (Material Safety Data Sheet) document completed. All returns that have come in contact with chemicals require a Decontamination Statement Form for each product returned.
See the Environmental Regulations tab for more information.
General Troubleshooting Guide
Actuator Wiring Diagrams
Valve Material & Selection Guide
KZValve will warranty all new actuators sold against defective material and/or workmanship under normal use, maintenance, and service for a period of ONE YEAR after the date of purchase. This warranty coverage applies only to the original customer and is non-transferrable. This warranty is effective as long as the goods are used for the normal purposes for which they are intended and are used in conformance with industry established engineering, installation, operating, and maintenance specifications, recommendations and instructions. Any defective part will be repaired or replaced at KZValve‘s discretion, at no charge, providing the customer returns the defective unit to KZValve (pre-paid) along with a factory issued Return Authorization Number and briefly describes the problem. This warranty does not apply to valves to which the actuator is mounted to unless the valve leaks or is otherwise defective when new. This warranty does not apply if the product has been damaged by improper installation, neglect, accident, misuse, or as a result of service or modification by other than an authorized KZValve service center. All costs of removing and re-installing the product are the customer’s responsibility. KZValve will not pay for shipping charges incurred in sending the defective product from the customer to KZValve, but will pay for standard ground FedEx return shipment. This warranty is expressly in lieu of all other warranties, expressed or implied, and all other obligations or liabilities on the part of KZValve. In no event shall KZValve be liable for any direct, incidental, or consequential damages of any nature, or losses or expenses resulting from any defective product or the use of any product. The repair or replacement of a product is the customer’s exclusive remedy. By its acceptance of the goods, customer hereby specifically and expressly waives all other liability or obligation of any kind or character of company, including without limitation liability predicated upon strict liability or tort, and all damages and losses as a result thereof, including but not limited to all known, unknown, foreseeable, unforeseeable, absolute, contingent, liquidated, non-liquidated, compensatory, general, special, consequential, incidental, or punitive damages, and with respect to the goods, their return, repair, restoration and replacement. With respect to such waiver, customer hereby waives all statutory, common law rights, defenses and limitations which would seek to limit application of the above general release. This warranty gives the customer specific legal rights, and the customer may also have other legal rights which vary from state to state. All items returned for warranty consideration must be accompanied by a Return Authorization Number available only from KZValve. Phone: (402) 944-2767.
Warranty Return Policy
KZValve Distributors and Retailers return policy and warranty may vary.
Standard KZValve warranty is 1 (one) year from date of purchase.
Please contact your Distributor or Retailer for information on their return policy. Defective product purchased from a distributor or retailer must be returned to the place of purchase. If product is on an OEM piece of equipment, contact the manufacturer of the equipment for warranty policy and return information.
Product purchased directly from KZValve and not a distributor or retailer or OEM part, contact KZValve directly for a Return Authorization Number and return instructions. All returns that have come in contact with chemicals require a Decontamination Statement Form for each product returned.
See Environmental Regulations on the next tab.
Product sent to KZValve or to any of KZValve’s Authorized Repair Centers for repair must be thoroughly cleaned, decontaminated, and dried. OSHA Regulations! Product received that has not been decontaminated will not be returned. MSDS and Decontamination Statement are required.
Download Decontamination Statement Form